Contact us
Our Email:
Our Address:
Koutour, City Tower, Ahmed alJaber st.
Sharq, Kuwait City, Kuwait.
FREQUENTLY ASKED QUESTIONS
At Koutour, we strive to provide an accurate representation of our products through our images. However, please keep in mind that slight variations may occur due to factors such as screen settings and lighting conditions. Rest assured, we are committed to delivering high-quality products that meet or exceed your expectations.
To access your sales receipt, please log in to your Koutour account and navigate to the 'Order History' section. There, you will find a detailed list of your past orders, including the corresponding sales receipts for each transaction. If you have any specific questions or need further assistance, feel free to reach out to our customer support team, and they will be happy to assist you.
Return Process for Domestic Customers:
To initiate a return, kindly follow these steps:
- Send an email to orders@koutourkw.com with the subject line "Return Request - Order #[Your Order ID]."
- Include your order ID in the email subject.
- Specify the product(s) you wish to return.
Our customer support team will guide you through the return process and provide you with a return authorization. Please ensure that the items to be returned are in their original condition with all tags attached.
Important Note for International Customers: At this time, we regret to inform our international customers that we do not accept returns. We recommend reviewing our sizing guides and product descriptions carefully before making a purchase. If you have any questions or concerns, feel free to reach out to our customer support team.
At Koutour, we continuously strive to provide our customers with a wide selection of products. While some items may be temporarily marked as 'out of stock,' we do our best to restock them as quickly as possible.
To stay updated on product availability, you can:
Sign up for product notifications: On the product page of the item you're interested in, you can often find an option to receive notifications when the product is back in stock. This way, you'll be among the first to know when it becomes available again.
Check back regularly: Keep an eye on our website, as we regularly update our inventory. Items that were previously out of stock may become available again.
Contact our customer support: If you have a specific question about the availability of a particular item or need assistance, feel free to reach out to our customer support team. They'll be happy to assist you with any inquiries.
At Koutour, we aim to ensure that you have access to the products you love, and we appreciate your patience as we work to restock items as quickly as possible.
At Koutour, we're thrilled to offer our products to customers in Kuwait and the GCC (Gulf Cooperation Council) region. Currently, we provide delivery services exclusively within Kuwait and offer shipping to GCC countries.
While our current shipping options are limited to these areas, we're excited to share that we have plans to expand our shipping services in the near future. Our team is actively working towards making our products available to more locations, and we aim to introduce worldwide shipping options to cater to a broader audience.
We understand that many of you may be eager to explore our products from around the world, and we appreciate your patience as we work to extend our shipping reach. Rest assured, we're dedicated to ensuring a seamless shopping experience and look forward to serving you in more regions soon.
In the meantime, for our valued customers in Kuwait and the GCC, we're here to provide exceptional service and deliver our high-quality products to your doorstep. Thank you for choosing Koutour, and we can't wait to bring our offerings to even more destinations in the near future.
