1. Introduction

    Welcome to Koutour! These terms and conditions ("Terms") govern your use of the Koutour website, services, and related offerings. By accessing or using our platform, you agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

  2. User Accounts

    To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and are liable for any activity that occurs under your account.

  3. Content and Intellectual Property

    All content on Koutour, including designs, text, images, and logos, is protected by intellectual property laws. Users must not reproduce, distribute, or exploit any content without explicit permission.

  4. User Conduct

    Users agree not to engage in any activities that may compromise the security or integrity of Koutour. This includes but is not limited to hacking, unauthorized access, and data manipulation.

  5. Transactions

    Transactions on Koutour are governed by our Payment Policy and Return Policy. By making a purchase, you agree to these policies.

  6. Privacy Policy

    Your privacy is crucial to us. Our Privacy Policy outlines how we collect, use, and protect your personal information.

  7. Termination

    Koutour reserves the right to terminate or suspend user accounts and access to the platform at its discretion, especially if there is a violation of these Terms.

  8. Limitation of Liability

    Koutour is not liable for any damages arising from the use of our platform. We do not guarantee the accuracy or completeness of content.

  9. Changes to Terms

    Koutour reserves the right to update or modify these Terms at any time. Users will be notified of significant changes.

  10. Governing Law

    These Terms are governed by the laws of the State of Kuwait. Any disputes arising under or in connection with these Terms will be resolved through arbitration in accordance with the Arbitration Rules of the Kuwait Chamber of Commerce and Industry.

Payment Policy

1. Payment Methods: Koutour accepts payments through K-net, Visa, Mastercard, Apple Pay, Samsung Pay, and other accepted payment methods. All transactions are processed securely.

2. Order Confirmation: Upon successful payment, you will receive an order confirmation via email. Ensure the accuracy of your contact information to receive timely order updates.

3. Pricing: All prices are listed in Kuwaiti Dinar (KWD) as the main currency. Our platform allows users to display prices in different currencies; however, transactions will be charged in Kuwaiti Dinars. Please note that the displayed price may differ due to exchange rate variations, as the rate used on the site is static. Koutour reserves the right to adjust product prices as necessary.

5. Refunds: Refunds for returned items will be processed in accordance with our Return Policy.

6. Payment Security: Your payment details are processed securely using industry-standard encryption. Koutour prioritizes the security of your information and does not store sensitive payment details.

This payment policy aims to provide transparency and clarity regarding payment methods, pricing, and security measures for a seamless shopping experience on our platform.

Return Policy

  1. Returns:
    Returns and exchanges are accepted within 14 Days of receiving the order. Contact our Customer Support (support@koutourkw.com) to initiate the return.
  1. Return Conditions:
    Items must be returned in their original condition—unworn, undamaged, and unused.

Ensure all tags are attached, and the original packaging is included.

If your item has a Koutour security tag or brand tag, it must be returned with the tag in its original position.

We kindly ask you to be mindful when trying on your purchases and return them in the same condition you received them. Regrettably, returns that do not meet our policy will not be accepted.

Flexible Returns:
To enhance your shopping experience, we offer a flexible returns policy. However, we monitor returns to maintain fairness. Please note that we reserve the right to take action, such as closing your Koutour account or limiting future orders, if your return behavior breaches our Returns Policy.

Refunds will be processed within 15 to 30 days after the returned items are received and inspected.

Refunds will be issued to the original payment method.

  1. Return Shipping:
    Customers are responsible for return shipping costs unless the return is due to a Koutour error.
  2. Damaged or Defective Items:
    If you receive a damaged or defective item, contact our Customer Support immediately for assistance.
  1. Exclusions:
    Certain items may be non-returnable or subject to additional restrictions.

  2. Contact Information:
    For any inquiries or assistance regarding returns and exchanges, please contact Customer Support.

Return Process for Domestic Customers:

To initiate a return, kindly follow these steps:

Send an email to support@koutourkw.com with the subject line "Return Request - Order #[Your Order ID]."

Include your order ID in the email subject.

Specify the product(s) you wish to return.

Our customer support team will guide you through the return process and provide you with a return authorization. Please ensure that the items to be returned are in their original condition with all tags attached.

Important Note for International Customers:

At this time, we regret to inform our international customers that we do not accept returns. We recommend reviewing our sizing guides and product descriptions carefully before making a purchase. If you have any questions or concerns, feel free to reach out to our customer support team.

Privacy Policy

[Last updated: Dec, 2023]

Welcome to Koutour ("we", "our", or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how it is used, and your choices regarding that information.

  1. Information We Collect:
    1. Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you register or place an order on our website.
    2. Payment Information: To process payments, we may collect your payment details, including credit card information. Note that we do not store this information; it is securely processed by our payment gateway.
    3. Usage Data: We collect information about how you interact with our website, including your browsing history, pages visited, and the time spent on each page.
  2. How We Use Your Information:
    1. Order Processing: We use your personal information to process and fulfill orders, including shipping and payment processing.
    2. Communication: We may use your contact information to communicate with you about your orders, provide customer support, and send updates and promotional offers.
    3. Analytics: We use analytics tools to understand how our website is used, improve our services, and enhance the user experience.
  3. Sharing Your Information:
    We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law.
  4. Security:
    We implement security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is entirely secure.
  5. Changes to This Privacy Policy:
    We may update this Privacy Policy periodically. Please review this page for any changes. Your continued use of our website signifies your acceptance of these changes.
  6. Contact Us:
    If you have any questions or concerns about our Privacy Policy, please contact us at contact@koutourkw.com.


Thank you for trusting Koutour with your personal information.